Anti-Diversion Policy

What is Diversion? 

Most people do not know what diversion is, but you have probably witnessed it. Diversion is when products are sold via "unauthorized" channels. If you are finding Kristin Ess Hair products at online auction sites or at a discount retailer, there is a good chance the product you’re purchasing is diverted. Only authorized retailers and authorized websites can sell genuine Kristin Ess Hair products. The products you find outside of our authorized retailers list, found here should be considered "diverted."  

 

Why is diversion bad? 

Diverted products can be counterfeit, diluted, or expired formulas that may not be safe to use or which may not perform as tested. We cannot guarantee the integrity and authenticity of diverted products. This means if you buy our products  anywhere other than authorized channels, we cannot guarantee that it is an authentic Kristin Ess Hair product.

 

Are you in danger? 

There is a chance you could be. There is no guarantee that the diverted product you encounter at an unauthorized retailer or website is tested for safety. Contaminated or counterfeit products can cause irritation or even infection. At Kristin Ess Hair, formula and safety are extremely important to us and we cannot guarantee the same integrity for diverted products.

 

Who is diverting products?

Products can be diverted by unauthorized distributors, retailers or individuals who want to profit from selling unauthorized products. 

 

What can I do to help? 

If you find a Kristin Ess Hair product outside of our authorized retailers, don't buy it!

Please send us an email with a picture of the product to customerservice@kristinesshair.com. We will conduct a full investigation. Thanks in advance for your help!

 

What is Kristin Ess Hair + Maesa doing to stop diversion? 

To protect Kristin Ess Hair and to ensure that consumers only receive the highest quality products appropriate for their specific hair needs, Maesa LLC is committed to aggressively combat diversion.  We are 100% committed to our partners, retailers, and consumers. To protect Kristin Ess Hair authorized retailers and ensure that consumers only receive the highest quality Kristin Ess Hair products, we have taken the following steps to proactively combat diversion. 

 

  1. On KristinEssHair.com, there is a limit on the number of products you are able to purchase per day. For wet care, the limit is 4 products, and for tools the limit is 2 products.

 

Thank you for joining us in this fight against diversion. If you have any questions or suggestions, please drop us a note at customerservice@kristinesshair.com, we are always happy to hear from you.