Returns & Exchanges

Return Policy

Don’t love your Kristin Ess Hair product(s)? No worries! We stand behind the quality of our products and our goal is for our customers to be completely satisfied with their purchase. We want you to love your Kristin Ess purchase so if you are not totally satisfied please reach out to us at within 30 days of your purchase and we will provide instructions on how to get your return started.

Do you accept returns from in-store purchases?

Please note: only purchases made on will be eligible and accepted for a return. For any Kristin Ess Hair purchases made through authorized retailers, please contact them directly for refund + return assistance.

How do I make a warranty claim?

To make a warranty claim, please visit our Warranty page. All warranty returns must include proof of purchase from an authorized retailer.