Returns & Exchanges

Shipping policy

International shipping

At this time, we only ship to the United States. We do not ship to APO and FPO boxes. We do not ship outside the U.S. currently.

Delivery + Processing times

Once your order is placed, it generally takes us 1-3 business days to process and pack. For orders to the 48 contiguous states, shipping generally takes 5-7 business days. Shipping can take longer -- roughly 7-10 business days -- if you are outside contiguous United States, i.e., Alaska and Hawaii. These shipping times are estimates only and cannot be guaranteed. Please see our Terms of Service for details.

Business Days + Holidays

Orders are processed Monday through Friday, excluding major holidays, e.g., Thanksgiving, Christmas, and New Year’s Day.

COVID delays/info

To ensure the safety of our employees and partners, we have implemented additional safety measures at our fulfillment centers, such as limiting the number of people working at any given time, practicing social distancing, overnight facility sanitization and use of protective equipment. For these reasons, orders may experience delays. We apologize for any inconvenience this may cause and appreciate your understanding. We are committed to delivering your orders as soon as possible, while still prioritizing the safety of our staff and partners.

returns + exchanges

Return policy

Don’t love your Kristin Ess Hair product(s)? No worries! We stand behind the quality of our products at Kristin Ess and our goal is for our customers to be completely satisfied with their purchase. We want you to love your Kristin Ess purchase, so if you are not totally satisfied, please reach out to us at within 30 days of your purchase, and we will provide instructions on how to get your return started.

We will gladly assist you with processing a full refund for your returned products within 30 days of your original purchase date made on Shipping costs are non-refundable and return shipping costs are the responsibility of the customer.

Please note: only purchases made on will be eligible and accepted for a return. For any Kristin Ess Hair purchases made through our authorized retailers, please contact them directly for refund & return assistance.

Please send your return to: Kristin Ess Hair Returns: 5999 Butterfield Rd Hillside, IL 60162

**We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address. We recommend that your return or exchange is sent via FedEx, UPS or insured Parcel Post for your protection and to ensure prompt delivery.