Help & FAQ

NEED HELP FINDING THE RIGHT KRISTIN ESS PRODUCTS?

Please contact our Customer Experience team at customerservice@kristinesshair.com. We are available and happy to help Monday through Friday from 9 a.m. to 5:00 p.m. PST.

WHERE CAN I FIND KRISTIN ESS PRODUCTS IN STORE?

Currently, our products are available at Target, USA. Please use the store locator to view where Kristin Ess Hair is available at a Target location near you.

WHERE ARE KRISTIN ESS HAIR PRODUCTS MADE?

Kristin Ess Hair haircare products and holiday kits are manufactured in the US.

Kristin Ess Hair tools are manufactured in China.

IS THE KRISTIN ESS BRAND CRUELTY-FREE?

Yes, Kristin Ess is a cruelty-free brand and we’re committed to being cruelty free. This means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by PETA’s Caring Consumer program.

ARE THE INGREDIENTS SAFE?

At Kristin Ess Hair, the safety of our consumers is our highest priority. All ingredients are listed for each product on their individual product page. Kristin Ess Hair products are sulfate-free.

ARE YOUR PRODUCTS GLUTEN FREE?

Yes! Our products are gluten free. ARE YOUR PRODUCTS VEGAN? We do have products that are vegan! Please reach out to our team at customerservice@kristinesshair.com and let us know which products you are interested in and we can confirm their status.

ARE YOUR PRODUCTS SAFE TO USE WHEN PREGNANT OR NURSING?

While we do not test products on pregnant women, all our products are in compliance with the rules and regulations set by the US FDA and use ingredients at safe levels as determined by the Cosmetic Ingredient Review (CIR). We would recommend all women who are pregnant/nursing consult with their physician before using any personal care product.  

HOW LONG IS THE SHELF LIFE OF YOUR PRODUCTS?

All products have a shelf life of 3 years.

WHAT PAYMENT OPTIONS ARE ACCEPTED?

We accept Visa, MasterCard, American Express, Discover, and PayPal. We do not accept CODs, personal checks or money orders.

CAN I CANCEL OR ADJUST MY ORDER?

Orders cannot be changed or cancelled after they are placed.

MY ORDER SHOWS DELIVERED WHERE IS IT?

Please be sure to check the outer perimeter of your home as most courier services place shipments in discreet areas for your safety. Also, be sure to check with your neighbors or family members if they may have received it on your behalf.

DO YOU OFFER SHIPPING OUTSIDE OF THE US?

Kristin Ess Hair is currently unable to accept orders shipping to destinations outside of the United States. However, our products are available internationally in select countries. Please visit our Where to Buy page to find an authorized retailer near you. *Please note, expedited shipping is not available for Alaska, Hawaii + Puerto Rico. Alaska, Hawaii + PR are not available for FREE ground shipping promotion. 

ORDER CONFIRMATION

After an order is placed, an order confirmation email is sent to the email address provided by the customer during order placement. The order confirmation email includes the order number and your order details. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and your order details.

ORDER PROCESSING

Orders are typically processed within two to three business days, Monday through Friday, excluding holidays. Please note that during peak promotions, there may be additional time needed for order processing.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Please log on to your account to access your order status. To track your order, click on the tracking number.

WHAT IS YOUR RETURN POLICY?

View our return policy here.